At Hikmabiotics, we strive to ensure your experience is seamless and satisfying. We understand that plans can change, and that’s why we offer a customer-friendly return and refund policy for your peace of mind.

What Qualifies for a Return or Refund?

🔄 Changed Your Mind?
No worries! If you’ve had second thoughts, you can return unopened and unused items within 15 days of purchase for a full refund (excluding the original shipping fee).

❌ Received the Wrong or a Damaged Product?
We’re sorry about that! If your order arrived incorrect or damaged, just reach out to us within 7 days of delivery and we’ll arrange a prompt replacement or full refund.

How to Request a Return or Refund

1. Contact Us:
Initiate your return or refund request by getting in touch via:
📧 Email: info@hikmabiotics.com
💬 WhatsApp: (+92) 339 0433433

2. Please Provide:

• Your order number
• Contact details
• A brief reason for the return (e.g., wrong item, damaged product)

3. Approval Process:
Our customer care team will review your request within 2 business days and guide you through the next steps.

4. Return Process:

• In-Store Purchase: Bring the unopened product and original receipt to our store for a full refund.
• Online Purchase: We’ll send you a return shipping label. Just pack the unopened product securely and send it back using the label provided.

5. Verification & Refund:
Once we receive and inspect the item(s), we’ll process your refund within 7 business days (excluding shipping costs), using the original payment method.

What Can’t Be Returned or Refunded?

• Opened or Used Items: For hygiene and safety reasons, we cannot accept used products.
• Missing Receipt (In-Store): In-store purchases must be accompanied by the original receipt.
• Returns After 15 Days: Items returned after 15 days are not eligible for a refund.
• Damage or Errors Reported After 7 Days: All issues must be reported within 7 days of delivery.

Order Cancellations

You may cancel your order anytime before it is shipped. Once a shipping confirmation is sent, the cancellation window closes, and our standard return policy applies.

We reserve the right to cancel any order due to:

• Stock unavailability
• Pricing errors
• Payment issues

We’re Here for You

Your satisfaction is our priority. If you have any questions or concerns about our return or refund process, don’t hesitate to get in touch. We’re always happy to assist!

📞 WhatsApp: (+92) 339 0433433
📧 Email: info@hikmabiotics.com