Effective Date: 04/08/2025

Hikmabiotics (“we”, “our”, “us”) is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit or interact with our website https://hikmabiotics.com or contact us via phone, email, or WhatsApp.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Shipping & Billing Address
  • WhatsApp Contact
  • CNIC (if required for delivery or payment)

b) Technical & Usage Information

  • IP address
  • Browser type and device
  • Location (approximate)
  • Website pages visited
  • Time and date of your visit

c) Transaction Information

  • Products purchased
  • Order history
  • Payment method (note: we do not store credit/debit card details)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you regarding inquiries or purchases
  • Send promotional emails, messages, or WhatsApp updates (with your consent)
  • Improve website functionality and customer experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your data with:

  • Payment gateways (e.g., Easypaisa, JazzCash, Bank integrations)
  • Courier services for order delivery
  • IT & Hosting providers for website operation
  • Legal authorities when required by law or to protect our rights

4. Your Rights

You have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your information
  • Opt-out of promotional communications at any time
  • Withdraw your consent where applicable

You can contact us at info@hikmabiotics.com or via WhatsApp at (+92) 339 0433433 for any data-related requests.

5. Data Retention

We retain your data only for as long as necessary:

  • To fulfill the purposes listed above
  • For record-keeping (e.g., tax, legal compliance)
  • Or until you request its deletion (unless prohibited by law)

6. Data Security

We implement security measures to protect your data, including:

  • SSL encryption
  • Secure payment processors
  • Limited access to authorized staff only

However, no method of transmission over the internet is 100% secure. We strive to use industry-standard protections.

7. Cookies and Tracking Technologies

Our website may use cookies or similar tools to:

  • Understand visitor behavior
  • Analyze website performance
  • Enhance user experience

You may disable cookies in your browser settings, though this may limit some site functionality.

8. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 13. If you believe a child has provided us information, please contact us immediately and we will delete it.

9. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before interacting.

10. Contact Us

For any questions, data access, or privacy concerns, please contact:

📧 Email: info@hikmabiotics.com
📞 WhatsApp: (+92) 339 0433433
📍 Address: 286 1st Floor, DHA Y Block Commercial, Lahore, 54830

11. Updates to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the site after changes constitutes acceptance of the updated terms.