At Hikmabiotics, your satisfaction is our priority. If something isn’t right with your order, we’ve got you covered with a hassle-free return and exchange process.

What Can Be Returned or Replaced?

🚫 Received the Wrong or Expired Product?
No worries! If you’ve received the incorrect item or something past its expiry date, let us know within 7 days of delivery and we’ll make it right.

📦 Damaged or Missing Items?
If your package arrived damaged or an item is missing, please contact us within 2 days of delivery for a prompt resolution.

How to Request a Return or Replacement

1. Get in Touch:
Reach out to our support team via:
📧 Email: info@hikmabiotics.com
💬 WhatsApp: (+92) 339 0433433

2. Share the Following Details:

• Order number
• Contact information
• Brief explanation of the issue (e.g. wrong item, damage, expired product)

3. Our Response:
Our team will review your request within 2 business days and guide you on the next steps.

Return Process

• Hikmabiotics Pickup (If Available):
  We’ll schedule a pickup from your location if our reverse logistics service covers your area.
• Self-Shipping (If Pickup Not Available):
  You may ship the product(s) back using a trusted courier. Don’t worry—we’ll reimburse reasonable courier charges upon verification.
• Verification & Resolution:
  Once we receive the product(s), we’ll inspect them and proceed with either a replacement (based on stock availability) or a refund.

What Can’t Be Returned or Replaced?

• Products that have been opened, used, or tampered with
• Items without original packaging (including boxes, labels, etc.)
• Requests made after 7 days for wrong/expired items
• Damage/missing item claims made after 2 days from delivery

Need Help?

We’re always here to support you. If you have any questions or need further assistance regarding your return or exchange, feel free to reach out:

📧 Email: info@hikmabiotics.com
💬 WhatsApp: (+92) 339 0433433

At Hikmabiotics, we aim to make your wellness journey as smooth and satisfying as possible.